Q: What if I don't like my ring?
A: First of all, the images and videos display the ring's appearance in the highest possible accuracy.
Second of all, if the ring was sold from the shop's stock we have a 14 day return and full refund policy.If the ring was custom-built per customers request there is no refund, this is part of our terms of service. However, depending on the situation we might allow a customer to choose another ring, each case is checked specifically.
Q: I don't know what's my ring size, what can I do?
A: Just let us know, we can send a ring size measurer free of charge to your house!
Q: What if the size of the ring does not fit me anyway?
A: First of all, you may come to your local jewelcrafter who can resize it for you.Second of all, you can send your ring to us and have it resized free of charge.
Q: Do you have a physical shop where I can come in and browse the goods, as well as try on the rings?
A: We are an online manufacturing shop that is based on a consumer-producer connection, saving you all the trouble that gets between the two such as store locations, store rentals, salesmen etc. That way we can give personal service and save your money.If a customer stills wants to try on a ring before committing to a purchase – you may request us to send you a plastic prototype of the ring free of charge which will reflect the look and feel of the real ring.
Q: What kind of warranty do you offer?
A: We offer full warranty for a year for repair or replacement of any stone which fell out (not including centerpiece). It is recommended for the customer to insure his ring through a personal insurance company. Vidar Boutique provides an authenticity certificate which will be valid for insurance.
Q: What is the shipping cost?
A: Vidar Boutique ships worldwide for free through FedEx fast delivery service (48 hours max), personally insuring every delivery to your doorstep.
Q: I really like the ring, but it's a bit too expensive for me, what do I do?
A: We can customize any ring from our store to any budget – just let us know what's your price range and we'll make sure to change the ring accordingly for you.You can resize your diamond, replace any other gem, change precious metal type and more!The customers can use our payment service to divide his payment into a monthly plan, and we can even send the ring to the customer before the payment is complete. In any case, each individual situation is carefully looked-through and the customer signs a loan agreement.
Q: I really want to design my own unique ring/I really like a ring but wish to make a couple changes, what do I do? Where does the process begin?
A: Vidar Boutique ensures personal care and VIP service for any customer who would like to customize a ring.www.vidarboutique.com/products/custom-design-product-by-vidar-boutique, pay $299, and we will begin to work with you constantly, designing a ring percisely to your needs. We will send sketches, videos and price offerings. After we reach a result you may commit, and we will begin production.
Q: What are the available payment methods?
A: We accept PayPal, credit/debit cards, banker transfer, cheque or our payment plan (splitting the payment). On top of that, you may pay half the price before the production an then another half after we're done making the ring. We are very flexible with our payments and make sure to best fit the needs of our customers.
Q: There are plenty of scammers online, how can I be sure you're not one of them?
A: You can read about us at our website's about page www.vidarboutique.com/pages/about-us, we've got plenty of good reviews and you can check our galleries for proof of satisfied customers. In any case, when paying through PayPal or credit you are 100% insured.
Q: Are your gems and diamonds real? How can I know they aren't fake?
A: We only work with natural stones and diamonds straight from the depths of the earth. Precious gemstones and diamonds also come with a geologically verified certificate of authenticity.
